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Privacy / Data Protection Notice
 
Debt Explained Limited respects your privacy and endeavours to protect your personal data at all times. The following privacy policy describes how Debt Explained Limited gathers and uses personal data and other data.

What Debt Explained Limited uses your personal information for
 
Debt Explained Limited collects and uses your information to administer, support, improve and obtain feedback on our services. We will also use all this information to assess what Debt Explained Limited products and services may be of interest to individuals and organisations and also to personalise our service and marketing should the need arise.
 
If you are registered to use one of our services, Debt Explained Limited may contact you to obtain feedback on that service and any improvements we could make to it.

Marketing and further information
 
Debt Explained Limited may contact you about those of its other services to which you do not subscribe but which may interest you. Such contact may be by post, fax, email, instant message and by telephone from time to time. You have a right to ask us at any time not to contact you by way of direct marketing. You can do this by sending an e-mail to info@debtxplained.com  with the words "no marketing" in the subject line. Then you will no longer receive any marketing.

Personal Information collected
 
Debt Explained Limited collects and updates information about users of its services and other individuals and businesses it deals with in its day-to-day business. It may obtain this information via direct contact with you, from third parties such as your employer or another one of our suppliers and also automatically via your use of our website services.

Passing your information to third parties
 
Except where the law permits or unless you specifically agree, Debt Explained Limited does not sell or rent your personal data to others.

Information you/others provide
 
This information includes your contact details, registration and payment details, support problems and certain relevant details of your interests and preferences.

Information we collect via our website and on-line service.
 
If you are a registered user of our on-line services Debt Explained Limited also gathers information about your use of our services, such as generic types of data accessed, times and volume of use of the services and data.

Storage methods and duration
 
Debt Explained Limited may store your information in its databases, such as its customer relationship management database, for reference. The information may be retained and used by Debt Explained Limited for a reasonable period, reflecting our need to answer queries or resolve problems, provide improved and/or new services and any data retention requirements of the law. This means we may retain information after an individual ceases to use Debt Explained Limited’s services or after the individual has ceased interacting with us.

Cookies/Software agents
 
A "cookie" is a piece of software, which may be sent to your computer. Cookies enable us to collect information about how our web site and services are being used and to manage them more efficiently. Until you have registered on Debt Explained Limited’s web site, the cookie will only track general usage patterns and technical information about your computer type and will not be used to identify you individually. After registration, cookies will be used to collect information on you as described in "Personal Information collected". You can turn off the ability to receive cookies by adjusting the browser in your computer but you should note that if you do so, this may materially distort the quality of service and data you receive. You therefore do this at your own risk.
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